Terms & Conditions

Definitions

Throughout these Terms and Conditions, the following terms shall have the meanings as defined below:

• "NeoGold", "we", "us", "our" refers to NeoGold and its affiliates, officers, directors, employees, and agents.
• "Platform" refers to our website, mobile application, and other digital interfaces provided by NeoGold.
• "Services" refers to all digital gold investment, trading, storage, and redemption services offered through the Platform.
• "User", "you", "your" refers to individuals who access or use our Platform and Services.
• "Digital Gold" refers to the electronic representation of physical gold maintained in secure vaults on your behalf.

Service Description

NeoGold provides a platform that enables you to:

• Purchase and sell digital gold at transparent pricing
• Store your gold securely with insured custody
• Request physical delivery of your gold (subject to minimum quantity requirements)
• Track your gold investments and performance over time
• Gift digital gold to friends and family

The actual physical gold corresponding to your digital gold holdings is stored securely in professional vaults, fully insured and audited regularly by independent authorities.

Account Registration

To use our Services, you must create an account by providing accurate and complete information, including:

• Your full legal name
• A valid email address and mobile number
• Residential address
• Date of birth
• Identity and address verification documents as required by regulations

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other security breach.

Pricing and Fees

The pricing of digital gold on our Platform includes:

• The spot price of gold
• A premium that covers custody, insurance, and platform costs
• Applicable taxes such as GST

All fees associated with our Services are transparently displayed before you confirm any transaction. These fees may include:

• Transaction fees for buying and selling digital gold
• Storage fees (if applicable)
• Physical delivery fees (for redemption of physical gold)
• Payment processing fees

Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at: