Privacy Policy
We value your privacy and are committed to protecting your personal information
Last updated: April 27, 2025
NeoGold ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by NeoGold.
Information We Collect
We collect information that you provide directly to us, such as when you:
- Create an account
- Make a purchase or transaction
- Contact customer support
- Sign up for our newsletter
- Participate in surveys or promotions
This information may include:
- Contact information (name, email address, phone number)
- Authentication information (password, security questions)
- Financial information (bank account details, payment information)
- Identity verification information (PAN, Aadhaar, or other government IDs)
- Transaction information (purchase history, account balances)
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Verify your identity and prevent fraud
- Send technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Communicate with you about products, services, offers, and promotions
- Monitor and analyze trends, usage, and activities
- Comply with legal obligations
Information Sharing and Disclosure
We may share your personal information with:
- Service providers who perform services on our behalf
- Financial institutions and payment processors to facilitate transactions
- Professional advisors, such as lawyers, auditors, and insurers
- Government authorities when required by law or to protect our rights
- Business partners with your consent
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information in certain circumstances
- Restrict or object to our processing of your information
- Data portability (receiving your data in a structured, commonly used format)
- Withdraw consent at any time where we rely on consent to process your information
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and to hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at: